Terms of Service

Welcome to Lyrome. These Terms of Service (“Terms”) govern your access to and use of lyrome.com and all products, services, and content offered by Lyrome Inc. (“Lyrome,” “we,” “us,” or “our”).

By accessing or using our Site or purchasing our products, you agree to be bound by these Terms. If you do not agree, please do not use our Site.

1. Company Information

Lyrome Inc. is a corporation registered in Ontario, Canada.
Registered address: 2285 Durwin Drive, Unit 12, Mississauga, Ontario, L5L 3S3, Canada
Contact email: hello@lyrome.com

2. Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction, to purchase products from our Site. By placing an order, you represent that you meet this requirement and that all information you provide is accurate.

3. Products, Pricing, and Availability

All products are subject to availability. We reserve the right to limit quantities, discontinue products, or refuse service at our discretion.

Prices are displayed in Canadian dollars unless otherwise noted. Prices are subject to change without notice. We use commercially reasonable efforts to ensure accuracy, but errors in pricing, product descriptions, or images may occur. If we discover an error after you have placed an order, we will notify you and give you the option to confirm at the correct price or cancel your order.

Applicable taxes and shipping fees are calculated at checkout and displayed before you confirm your order.

4. Orders and Payment

When you place an order, you make an offer to purchase, which we may accept or decline. Your order is accepted only when we send you a confirmation email or ship the product.

Payment is due at the time of order. We accept the payment methods displayed at checkout. Your payment is processed by our third-party payment processors, and by placing an order you agree to their terms.

We reserve the right to cancel or refuse any order for reasons including but not limited to product unavailability, suspected fraud, or errors in pricing or product information.

5. Shipping and Delivery

Shipping options, times, and costs are described on our Shipping Policy page. Delivery times are estimates and not guarantees. Risk of loss passes to you upon delivery to the carrier.

International orders may be subject to customs duties, taxes, and fees imposed by the destination country. These are your responsibility and are not included in the price you pay at checkout.

6. Returns and Refunds

Please see our Return and Refund Policy for details on returns, exchanges, and refunds.

7. Product Use and Disclaimers

Our products are cosmetic skincare products intended for external use only. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Individual results may vary. We recommend performing a patch test before first use. Discontinue use and consult a healthcare professional if you experience irritation or an adverse reaction.

Statements about our products on the Site, in marketing, or on packaging have not been evaluated by Health Canada or the United States Food and Drug Administration, except where expressly noted.

8. Intellectual Property

All content on the Site, including text, images, logos, trademarks, product designs, and formulations, is owned by or licensed to Lyrome Inc. and is protected by Canadian, US, and international intellectual property laws.

“Lyrome” and associated marks are trademarks of Lyrome Inc. You may not copy, reproduce, modify, distribute, or use any content from the Site for commercial purposes without our prior written permission.

9. User Content

If you submit reviews, comments, photos, or other content to the Site, you grant Lyrome Inc. a non-exclusive, royalty-free, worldwide, perpetual license to use, reproduce, modify, and display that content in connection with our business, including for marketing purposes.

You represent that any content you submit is original, does not violate any third party’s rights, and complies with applicable law. We reserve the right to remove any content at our discretion.

10. Prohibited Uses

You agree not to:

• Use the Site for any unlawful purpose
• Attempt to gain unauthorized access to any part of the Site, our systems, or other users’ accounts
• Introduce viruses, malware, or other harmful code
• Interfere with the operation of the Site
• Resell our products without our prior written authorization
• Scrape, crawl, or copy content from the Site by automated means
• Misrepresent your identity or affiliation with any person

11. Third-Party Links and Services

The Site may link to third-party websites or services. We do not endorse and are not responsible for the content, policies, or practices of any third-party site.

12. Disclaimers

The Site and products are provided “as is” and “as available” without warranties of any kind, express or implied, except as required by applicable consumer protection law. To the maximum extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

Nothing in these Terms limits any statutory rights you have as a consumer that cannot be waived under Canadian, US, or other applicable law.

13. Limitation of Liability

To the maximum extent permitted by law, Lyrome Inc., its directors, officers, employees, and affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Site or products, even if we have been advised of the possibility of such damages.

Our total aggregate liability for any claim arising out of these Terms or your use of the Site or products is limited to the amount you paid for the product giving rise to the claim.

Nothing in this section excludes liability that cannot be excluded under applicable law, including liability for personal injury caused by our negligence or fraud.

14. Indemnification

You agree to indemnify and hold harmless Lyrome Inc., its officers, directors, employees, and affiliates from any claims, damages, losses, or expenses arising out of your breach of these Terms, your misuse of the Site, or your violation of any law or third-party right.

15. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Province of Ontario, Canada, without regard to conflict-of-law principles.

Any dispute arising out of or related to these Terms or your use of the Site will be resolved in the courts of Ontario, Canada, unless applicable consumer protection law in your jurisdiction gives you the right to bring proceedings in your local courts.

If you are a consumer in the European Union, you may also be entitled to use the EU Online Dispute Resolution platform available at ec.europa.eu/consumers/odr.

16. Changes to These Terms

We may update these Terms from time to time. The “Last updated” date at the top will reflect the most recent version. Continued use of the Site after changes constitutes acceptance of the updated Terms.

17. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

18. Contact

Questions about these Terms can be sent to:

Lyrome Inc.
2285 Durwin Drive
Unit 12 Mississauga, Ontario,
L5L 3S3, Canada
Email: hello@lyrome.com