Shipping Policy

Thank you for shopping with Lyrome. This Shipping Policy explains how, where, and when we ship our products, along with the associated costs and delivery times.

1. Order Processing

Orders are typically processed within 1 to 2 business days of receipt. Orders placed on weekends or Canadian public holidays are processed on the next business day.

You will receive a confirmation email when your order is placed and a second email with tracking information when your order ships.

2. Shipping Destinations

We currently ship to:

• Canada
• United States

Select international destinations, including the European Union through our authorized distributor.

If you do not see your country at checkout, please contact us at hello@lyrome.com to inquire about availability.

3. Shipping Rates and Delivery Times

Canada

• Standard shipping: $10.00 CAD, delivery in 3 to 7 business days
• Free shipping: on orders of $290 CAD or more

United States

• Standard shipping: $25.00 USD, delivery in 5 to 10 business days
• Free shipping: on orders of $300 USD or more

International (excluding Canada and US)

• Shipping rates and delivery times vary by destination and are calculated at checkout
• Delivery typically takes 10 to 21 business days

Delivery times are estimates, not guarantees. Actual delivery may vary due to carrier delays, customs processing, or other factors beyond our control.

4. Customs, Duties, and Taxes

For international orders, customs duties, import taxes, and other fees may be imposed by the destination country. These charges are the responsibility of the recipient and are not included in the price you pay at checkout.

We recommend checking with your local customs office before ordering to understand potential charges.

For orders shipped within the European Union, our authorized distributor handles compliance with local regulations and taxes are collected at checkout where applicable.

5. Order Tracking

Once your order ships, you will receive an email with a tracking number and a link to track your package. Please allow up to 24 hours for tracking information to update after you receive the shipping confirmation.

6. Address Accuracy

Please double-check your shipping address at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

If you notice an error in your shipping address after placing an order, contact us at hello@lyrome.com immediately. We will do our best to correct it before shipment, but we cannot guarantee changes once an order has been processed.

7. Failed Deliveries and Returned Packages

If a package is returned to us because of an incorrect address, an unclaimed delivery, or a refused shipment, we will contact you to arrange redelivery. You may be responsible for additional shipping costs.

8. Lost or Stolen Packages

Risk of loss passes to you when the package is delivered to the address you provided.

If your tracking shows the package as delivered but you cannot locate it, please:

• Check with neighbors, building staff, or family members
• Look for a delivery notification card
• Contact the carrier directly with your tracking number
• If the package cannot be located, contact us at hello@lyrome.com within 7 days of the delivery scan and we will assist where we can

9. Damaged Shipments

If your order arrives damaged, please contact us at returns@lyrome.com within 7 days of delivery. Include your order number and photos of the damaged product and packaging. We will arrange a replacement or refund at no cost to you.

10. Contact

For any questions about shipping or your order, contact:

Lyrome Inc.
2285 Durwin Drive
Unit 12 Mississauga, Ontario, L5L 3S3, Canada
Email: hello@lyrome.com