Return and Refund Policy

At Lyrome Inc. we want you to love every product you receive. If you are not fully satisfied, this policy explains how returns, exchanges, and refunds work.

1. Return Window

You may request a return within 30 days of the date your order was delivered.
Requests made after 30 days may be considered at our discretion but are not guaranteed.

2. Eligibility for Returns

To be eligible for a return, the product must be:

• Unopened, unused, and in its original packaging
• Accompanied by proof of purchase (order number or confirmation email)
• Purchased directly from lyrome.com or an authorized retailer we designate

We are unable to accept returns of:

• Products purchased from unauthorized third-party sellers
• Gift cards
• Products marked as final sale or non-returnable at the time of purchase
• Products damaged through misuse, alteration, or normal wear

For hygiene and safety reasons, we generally cannot accept returns of opened skincare products unless the product is defective or you experienced an adverse reaction. See sections 4 and 5 below.

3. How to Request a Return

To start a return, email us at returns@lyrome.com with:

• Your order number
• The product you wish to return
• The reason for the return
• Photos, if the product arrived damaged or defective

We will respond within two business days with return instructions and a return authorization. Please do not ship the product back to us before receiving authorization, as we will not be able to process unauthorized returns.

4. Damaged, Defective, or Incorrect Items

If your product arrives damaged, defective, or you received the wrong item, please contact us at returns@lyrome.com within 7 days of delivery with your order number and photos of the item and packaging.

We will arrange a replacement or full refund at no cost to you, including return shipping if required.

5. Adverse Reactions

If you experience an adverse reaction to one of our products, please stop using it and contact us at care@lyrome.com. Include a description of the reaction, your order number, and photos if applicable.

We take these reports seriously. We may request additional information for our safety records and, at our discretion, will offer a refund or credit for the product.

We recommend performing a patch test before first use, as skincare products can react differently on different skin types.

6. Return Shipping

Unless your return is due to our error, a damaged product, or a defective product, you are responsible for return shipping costs. We recommend using a tracked shipping method, as we cannot be responsible for items lost in return transit.

7. Refunds

Once we receive and inspect your returned item, we will notify you of the outcome by email.

Approved refunds will be issued to your original payment method within 7 to 10 business days. Depending on your bank or card issuer, it may take an additional few business days for the refund to appear on your statement.

Original shipping charges are non-refundable unless the return is due to our error, a damaged product, or a defective product.

8. Exchanges

If you would like to exchange a product for a different item, please initiate a return following the process above and place a new order for the replacement item. This ensures the fastest processing.

9. Cancellations

If you need to cancel an order, please contact us at hello@lyrome.com as soon as possible. We are typically able to cancel orders that have not yet been prepared for shipment. Once an order has shipped, our standard return policy applies.

10. Gifts

If the product was marked as a gift when purchased and shipped directly to you, we can issue a gift credit for the value of the return. If the gift was not marked as a gift at the time of purchase, or the gift giver had the order shipped to themselves, any refund will be issued to the original purchaser.

11. International Returns

We accept international returns under the same conditions described above. However, international customers are responsible for:

• Return shipping costs, unless the return is due to our error
• Any customs duties, taxes, or fees associated with the return
• Ensuring the product is properly declared as a return to customs

Original customs duties and taxes paid on the original order are generally not refundable by us. You may be able to reclaim them from your local customs authority.

12. Contact

For any questions about returns, refunds, or exchanges, contact:Lyrome Inc. 2285 Dunwin Drive, Unit 12 Mississauga, Ontario, L5L 3S3, Canada Email: returns@lyrome.com